Missed Appointment Interventions
These interventions that support identification of a missed appointment and moving the patient back into treatment.
Missed Appointment Reminder Examples
Health facility produces a list of clients who missed appointment in a ad-hoc/unplanned manner and data are often of poor quality.
Health facility regularly produces a list of clients who missed appointments, but data are not trusted.
Health facility produces a list of clients who missed appointments that facility staff and/or community health workers can use to successfully track and locate those clients.
Health facility uses digital tools with automated flagging of clients who missed appointments and clients at risk of falling off medication
Intensive Outreach Examples
Health facility reactively (ad-hoc) uses the missed appointment list to follow-up with clients who missed appointments.
Facility rarely documents contact attempt (s) [e.g. document phone call.Health facility has some procedures for and regularly produces lists of clients requiring follow-up due to missed appointments; Facility documents contact attempt details.
Targeted Adherence Support Examples
Health facility has standardized procedures in place to generate client follow-up list and document follow-up attempt (s).
Health facility uses integrated datasets (e.g. appointment, ART pick-up, survey data) to identify possible reasons for low continuity of treatment
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