Missed Appointment Interventions

These interventions that support identification of a missed appointment and moving the patient back into treatment.

Examples of Intervention Types:

Missed Appointment Reminder Examples

• Health facility produces a list of clients who missed appointment in a ad-hoc/unplanned manner and data are often of poor quality.

• Health facility regularly produces a list of clients who missed appointments, but data are not trusted.

• Health facility produces a list of clients who missed appointments that facility staff and/or community health workers can use to successfully track and locate those clients.

• Health facility uses digital tools with automated flagging of clients who missed appointments and clients at risk of falling off medication

Intensive Outreach Examples

• Health facility reactively (ad-hoc) uses the missed appointment list to follow-up with clients who missed appointments.

• Facility rarely documents contact attempt (s) [e.g. document phone call.Health facility has some procedures for and regularly produces lists of clients requiring follow-up due to missed appointments; Facility documents contact attempt details.

Targeted Adherence Support Examples

• Health facility has standardized procedures in place to generate client follow-up list and document follow-up attempt (s).

• Health facility uses integrated datasets (e.g. appointment, ART pick-up, survey data) to identify possible reasons for low continuity of treatment