> For the complete documentation index, see [llms.txt](https://guides.ohie.org/duc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.ohie.org/duc/hiv-treatment-continuity-technology-intervention-framework-tif/missed-appointment-interventions/missed-appointment-reminder/patient-reminders-and-tracking-kenya.md).

# Patient Reminders and Tracking (Kenya)

FACES,  Kenya (January 2021)

### Countries: <img src="https://1575514074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFR98nnu9SeX7sIKAFohT%2Fuploads%2FViLjr2mH25NOJGMRJGOj%2Fkenya.png?alt=media&amp;token=a97b7942-6f62-4cbe-b418-72f04bcc32ad" alt="" data-size="line">Kenya

### Intervention Description &#x20;

FACES and mHealth have presented the Ushauri project, where they proposed a mobile and web based platform for sending messages to patients on their appointment reminders, treatment adherence, and wellness. They provide appointment diaries to the providers and tracking modules to manage patient appointments at facility level. These applications are integrated into EMR, thus, resulting in improving retention rate.&#x20;

Presenter: Vanessa Kithyoma (FACES and mHealth)

[Link to presentation. ](https://forum.datausecommunity.org/t/thanks-for-attending-the-meeting/320/2)

**Intervention Details**&#x20;

<table><thead><tr><th width="180"></th><th></th></tr></thead><tbody><tr><td><img src="https://1575514074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFR98nnu9SeX7sIKAFohT%2Fuploads%2F5Oz9uJYT7erFbszzGiiN%2Fpuzzle.svg?alt=media&amp;token=895bceaa-259c-49d6-8787-474902862892" alt="" data-size="line">Data Elements</td><td><p>Appointment Date (history) </p><p>Visit Date </p><p>Demographic details</p><p>Contact details </p><p>History of missed appointments </p><p>Lost to Follow Up </p><p>Reason for Missed Appointment.</p></td></tr><tr><td><img src="https://1575514074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFR98nnu9SeX7sIKAFohT%2Fuploads%2Fkix73mziqADVyH90FIt7%2Fsearch-stock.svg?alt=media&amp;token=94c49098-bb40-4853-97b6-ae7d35f04787" alt="" data-size="line">Evidence</td><td><p>Figures show that from December 2019 to September 2020, the number of missed clients who were traced increased from 23% to 91% respectively.</p><p>Figures show that from December 2019 to September 2020 proportions of clients traced who returned to care increased from 94% to 97% respectively.</p><p>Nearly 361,097 clients are enrolled into Ushauri and 1M appointments were booked through it.</p></td></tr><tr><td><img src="https://1575514074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFR98nnu9SeX7sIKAFohT%2Fuploads%2FzDGHe8ey7Uy5PglLQQPc%2Fcomputer%20(2).svg?alt=media&amp;token=7ef0bb3d-2320-4c4c-96d2-7f8338f66848" alt="" data-size="line">Technology Requirements / Interoperability</td><td><p>Ushauri can be used in facilities that use EMR and is easily integrated with other systems including Lab and Pharmacy dispensing systems through the Integration Layer (IL) .</p><p>Ushauri is also suitable for use in facilities that do not use EMR.</p></td></tr><tr><td><img src="https://1575514074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFR98nnu9SeX7sIKAFohT%2Fuploads%2FtGco1SNvkNmrPdeKHizQ%2Fcalculator.svg?alt=media&amp;token=4d93ec8f-cad2-41ce-b775-ad4e81754268" alt="" data-size="line">Calculations / Algorithms</td><td></td></tr><tr><td><img src="https://1575514074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFR98nnu9SeX7sIKAFohT%2Fuploads%2FtwIfXWcwhbsJ6dmqWWsP%2Fchart-growth.svg?alt=media&amp;token=43921c53-cc29-4985-8411-2aa9ac47053a" alt="" data-size="line">Factors to Scale</td><td></td></tr><tr><td><img src="https://1575514074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFR98nnu9SeX7sIKAFohT%2Fuploads%2FSMTZCMIB4GROm12Ig28I%2Fimages.jpg?alt=media&amp;token=0554ec08-680b-445c-9507-7ada2c5fa7a2" alt="" data-size="line">Implementation Considerations</td><td><p>Literacy </p><p>Availability of phones </p><p>Language</p></td></tr><tr><td><img src="https://1575514074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFR98nnu9SeX7sIKAFohT%2Fuploads%2FIf0zgoJ7pi9owV4656SX%2Fgavel.svg?alt=media&amp;token=dfbcae0c-9825-40ae-9d5b-7f7f6f3bb0ea" alt="" data-size="line">Governance Considerations</td><td>Privacy issues (due to shared phones)</td></tr></tbody></table>