Patient Reminders and Tracking (Kenya)

FACES, Kenya (January 2021)

Countries: Kenya

Intervention Description

FACES and mHealth have presented the Ushauri project, where they proposed a mobile and web based platform for sending messages to patients on their appointment reminders, treatment adherence, and wellness. They provide appointment diaries to the providers and tracking modules to manage patient appointments at facility level. These applications are integrated into EMR, thus, resulting in improving retention rate.

Presenter: Vanessa Kithyoma (FACES and mHealth)

Link to presentation.

Intervention Details

Data Elements	Appointment Date (history) Visit Date Demographic details Contact details History of missed appointments Lost to Follow Up Reason for Missed Appointment.
Evidence	Figures show that from December 2019 to September 2020, the number of missed clients who were traced increased from 23% to 91% respectively. Figures show that from December 2019 to September 2020 proportions of clients traced who returned to care increased from 94% to 97% respectively. Nearly 361,097 clients are enrolled into Ushauri and 1M appointments were booked through it.
Technology Requirements / Interoperability	Ushauri can be used in facilities that use EMR and is easily integrated with other systems including Lab and Pharmacy dispensing systems through the Integration Layer (IL) . Ushauri is also suitable for use in facilities that do not use EMR.
Calculations / Algorithms
Factors to Scale
Implementation Considerations	Literacy Availability of phones Language
Governance Considerations	Privacy issues (due to shared phones)