Identification of Missed Appointments (Malawi)

PIH (Partners in Health Malawi), Malawi (February 2021)

Countries: Malawi

Intervention Description

Identifying patients who missed appointments using Tracking Retention and Client Enrollment (TRACE) process, and a mobile app to conduct outreach to bring the patients back to care.

Presenter: Limbani Thengo, Partners in Health

DUC Meeting Recording

Intervention Details

Data Elements	Missed appointment Appointment date Patient demographic details (age, sex)
Evidence
Technology Requirements / Interoperability
Calculations / Algorithms
Factors to Scale
Implementation Considerations	Two week and six weeks TRACE reports are generated for missed appointments. In two weeks report, CHWs alert HIV and NCD clients on missed appointment. In six week report, IC3 (Integrated chronic care clinic) TRACE team follows the HIV and NCD clients.
Governance Considerations	Consent to communicate by phone may be needed.