# Identification of Missed Appointments (Malawi)

### **Countries:** <img src="/files/wwdnuGggNcNE05SEFSIU" alt="" data-size="line">Malawi

### **Intervention Description**

Identifying patients who missed appointments using Tracking Retention and Client Enrollment (TRACE) process, and a mobile app to conduct outreach to bring the patients back to care.&#x20;

Presenter: Limbani Thengo, Partners in Health

[DUC Meeting Recording](https://archive.org/details/2021-02-09-duc-community-meeting-recording)

**Intervention Details**

|                                                                                                           |                                                                                                                                                                                                                                                                                                   |
| --------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| <img src="/files/ZnQzrtFUZBTR1t9FjJV5" alt="" data-size="line">Data Elements                              | <p>Missed appointment </p><p>Appointment date </p><p>Patient demographic details (age, sex)</p>                                                                                                                                                                                                   |
| <img src="/files/QxebJwCqcBiRpZ37yN1M" alt="" data-size="line">Evidence                                   |                                                                                                                                                                                                                                                                                                   |
| <img src="/files/RrTZsAks3vukmm5dKSYl" alt="" data-size="line">Technology Requirements / Interoperability |                                                                                                                                                                                                                                                                                                   |
| <img src="/files/KU9EhZrpfw5twoqOs3Og" alt="" data-size="line">Calculations / Algorithms                  |                                                                                                                                                                                                                                                                                                   |
| <img src="/files/SbcBa0OpnFf4xQTFDVhs" alt="" data-size="line">Factors to Scale                           |                                                                                                                                                                                                                                                                                                   |
| <img src="/files/LlIOE3Kb7FWAuwFgE8QV" alt="" data-size="line">Implementation Considerations              | <p>Two week and six weeks TRACE reports are generated for missed appointments. </p><p>In two weeks report, CHWs alert HIV and NCD clients on missed appointment<strong>.</strong></p><p> In six week report, IC3 (Integrated chronic care clinic) TRACE team follows the HIV and NCD clients.</p> |
| <img src="/files/jamtpgsEuuE7Fhh3MXm6" alt="" data-size="line">Governance Considerations                  | Consent to communicate by phone may be neede&#x64;**.**                                                                                                                                                                                                                                           |


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