Outside the Visit
The following are examples of the types of interventions that may occur in preparation of a visit or outside of the patient's interaction with the health system.
Pre-Appointment Support Intervention Example Include:
Health facility has a documented process to generate an appointment list
Health facility follows a standardized process to successfully generate and review quality of an appointment list in terms of completeness, accuracy, timeliness.
Appointment scheduling tools are integrated with the electronic patient record system
Population-Based Scheduling Intervention Examples Include:
Health facility has created a document that describes some of the data elements required to identify, track and trace, treat, and test patients
Health facility collects patient data in paper form in an ad-hoc manner
Health facility has developed/adapted standard digital system for patient records.
Patient record management system and processes are routinely reviewed and updated at facility to support patient care and program data requirements.
Congestion Redistribution Examples Include:
Health facility routinely reviews and updates appointment management processes to inform missed appointment tracking and process monitoring
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