Outside the Visit

The following are examples of the types of interventions that may occur in preparation of a visit or outside of the patient's interaction with the health system.

Examples of Intervention Types:

Pre-Appointment Support Intervention

• Health facility has a documented process to generate an appointment list

• Health facility follows a standardized process to successfully generate and review quality of an appointment list in terms of completeness, accuracy, timeliness.

• Appointment scheduling tools are integrated with the electronic patient record system

Population-Based Scheduling Intervention

• Health facility has created a document that describes some of the data elements required to identify, track and trace, treat, and test patients

• Health facility collects patient data in paper form in an ad-hoc manner

• Health facility has developed/adapted standard digital system for patient records.

• Patient record management system and processes are routinely reviewed and updated at facility to support patient care and program data requirements.

Congestion Redistribution

Health facility routinely reviews and updates appointment management processes to inform missed appointment tracking and process monitoring

Pooling Patient Data

Interventions for gathering and using data across facilities.

Anticipatory Guidance

Proactive counseling given to patients regarding their disease and treatment to support ongoing focus on the importance of HIV treatment continuity that is not based on specific patient data.