> For the complete documentation index, see [llms.txt](https://guides.ohie.org/duc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.ohie.org/duc/hiv-treatment-continuity-technology-intervention-framework-tif/missed-appointment-interventions/intensive-outreach-intervention/missed-appointments-and-intensive-outreach-nigeria.md).

# Missed Appointments and Intensive Outreach (Nigeria)

Jhpiego, Nigeria (February 2021)

### **Countries:** <img src="https://1575514074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFR98nnu9SeX7sIKAFohT%2Fuploads%2FEBDFA94dkYMjBXV0rTmN%2Fnigeria.png?alt=media&amp;token=63431461-6185-423a-92cb-a02dcfb01db1" alt="" data-size="line">Nigeria

### **Intervention Description**

Custom notifications for appointments, medication pick up, and lab reminders.

Presenter: Gibril Gomez, Jhpiego

[DUC Meeting Recording](https://archive.org/details/2021-02-09-duc-community-meeting-recording)

**Intervention Details**

|                                                                                                                                                                                                                                                                                                          |                                                                                                                                                                                                                                            |
| -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| <img src="https://1575514074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFR98nnu9SeX7sIKAFohT%2Fuploads%2F5Oz9uJYT7erFbszzGiiN%2Fpuzzle.svg?alt=media&amp;token=895bceaa-259c-49d6-8787-474902862892" alt="" data-size="line">Data Elements                                      | <p>Missed appointment </p><p>Scheduled appointments </p><p>Patient demographic details </p><p>Patient biometric service </p><p>Contact details to send SMS</p>                                                                             |
| <img src="https://1575514074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFR98nnu9SeX7sIKAFohT%2Fuploads%2Fkix73mziqADVyH90FIt7%2Fsearch-stock.svg?alt=media&amp;token=94c49098-bb40-4853-97b6-ae7d35f04787" alt="" data-size="line">Evidence                                     | Graphical representation of “Program implementation results” were presented in the presentation. Figures were provided for 12 month treatment status : patients who started treatment  between Jan-Dec 2019 (active, LTFU and transferred) |
| <img src="https://1575514074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFR98nnu9SeX7sIKAFohT%2Fuploads%2FzDGHe8ey7Uy5PglLQQPc%2Fcomputer%20(2).svg?alt=media&amp;token=7ef0bb3d-2320-4c4c-96d2-7f8338f66848" alt="" data-size="line">Technology Requirements / Interoperability | <p>An adaptation of OpenMRS software. </p><p>Lab information management system<strong>.</strong> </p><p>NMRS community pharmacy dataflow.</p>                                                                                              |
| <img src="https://1575514074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFR98nnu9SeX7sIKAFohT%2Fuploads%2FtGco1SNvkNmrPdeKHizQ%2Fcalculator.svg?alt=media&amp;token=4d93ec8f-cad2-41ce-b775-ad4e81754268" alt="" data-size="line">Calculations / Algorithms                      |                                                                                                                                                                                                                                            |
| <img src="https://1575514074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFR98nnu9SeX7sIKAFohT%2Fuploads%2FtwIfXWcwhbsJ6dmqWWsP%2Fchart-growth.svg?alt=media&amp;token=43921c53-cc29-4985-8411-2aa9ac47053a" alt="" data-size="line">Factors to Scale                             |                                                                                                                                                                                                                                            |
| <img src="https://1575514074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFR98nnu9SeX7sIKAFohT%2Fuploads%2FSMTZCMIB4GROm12Ig28I%2Fimages.jpg?alt=media&amp;token=0554ec08-680b-445c-9507-7ada2c5fa7a2" alt="" data-size="line">Implementation Considerations                      | Patient phone numbers are linked to appointment reminders  and this reminders are coded messages to avoid stigma.                                                                                                                          |
| <img src="https://1575514074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFR98nnu9SeX7sIKAFohT%2Fuploads%2FIf0zgoJ7pi9owV4656SX%2Fgavel.svg?alt=media&amp;token=dfbcae0c-9825-40ae-9d5b-7f7f6f3bb0ea" alt="" data-size="line">Governance Considerations                           |                                                                                                                                                                                                                                            |