Missed Appointments and Intensive Outreach (Nigeria)

Jhpiego, Nigeria (February 2021)

Countries: Nigeria

Intervention Description

Custom notifications for appointments, medication pick up, and lab reminders.

Presenter: Gibril Gomez, Jhpiego

DUC Meeting Recording

Intervention Details

Data Elements	Missed appointment Scheduled appointments Patient demographic details Patient biometric service Contact details to send SMS
Evidence	Graphical representation of “Program implementation results” were presented in the presentation. Figures were provided for 12 month treatment status : patients who started treatment between Jan-Dec 2019 (active, LTFU and transferred)
Technology Requirements / Interoperability	An adaptation of OpenMRS software. Lab information management system. NMRS community pharmacy dataflow.
Calculations / Algorithms
Factors to Scale
Implementation Considerations	Patient phone numbers are linked to appointment reminders and this reminders are coded messages to avoid stigma.
Governance Considerations