# Differentiated Service Delivery Models Support in UgandaEMR

## Countries: <img src="/files/b2mQksUdGYyL5ZbTgp0Z" alt="" data-size="line"> Uganda

## Overview

In 2016, the Uganda National Consolidated HIV Prevention, Care and Treatment Guidelines recommended “Test and Treat” for all PLHIV regardless of clinical stage or CD4 as a critical strategy to enable Uganda to achieve the UNAIDS 90-90-90 goals. In the same guidelines, Uganda also adopted differentiated services delivery (DSD) model for HTS, HIV care, and treatment, recognizing “no size fits all” and to take care of individual’s unique needs. This led to a goal to migrate from paper-based DSD implementation to electronic to allow health workers to categorize patients as stable/unstable, enroll and track patients within DSD models, ease reporting and analysis.&#x20;

This approach was embedded into UgandaEMR with community-based workflows implemented using UgandaEMR Mobile, a mobile and offline-capable solution. Technology support is tiered from facility-based support to district/implementing partner to national level support.&#x20;

Plans to integrate with Medic Mobile for community-based care.&#x20;

[Link to presentation recording](https://iu.mediaspace.kaltura.com/media/t/1_gg2kt2j9?st=3660)

## Intervention Details

| <img src="/files/QxebJwCqcBiRpZ37yN1M" alt="" data-size="line"> Scope                         | <ul><li>National scope with specific implementations in high-volume facilities and urban centers. </li><li>Plans to scale up the CRPDDP model to more facilities. </li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       |
| --------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| <img src="/files/RrTZsAks3vukmm5dKSYl" alt="" data-size="line"> Tools/Technology              | <ul><li>Uganda EMR </li><li>Uganda EMR Mobile </li><li>ARTAccess for community retail pharmacy drug distribution integrated using a FHIR API (starting out with 60 facilities supporting 42,000 clients) </li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                |
| <img src="/files/ZnQzrtFUZBTR1t9FjJV5" alt="" data-size="line"> Data Processes                | <p>Categorization of patients into different DSDM models based on stability and care needs: </p><p> </p><p>Stable Clients (stable on first- or second-line ART regimen at least 6 months, virally suppressed, WHO stage 1 or 2, 95% or better adherence over past 6 months, no TB or TB previously treated) utilize community resources to decongest facilities: </p><ul><li>Fast Track Drug Refill (FTDR) </li><li>Community Client Led ART Delivery (CCLADs) - client-based groups in community rotate drug pick-up </li><li>Community Drug Distribution Points (CDDPs) - clients pick up drugs and receive clinical evaluation when due, including Community Led Drug Distribution Points (CLDDP) and Community Retail Pharmacy Drug Distribution Points (CRPDDP)  </li></ul><p>Unstable/new patients utilize services within facilities: </p><ul><li>Facility Based Individual Management (FBIM) – clients needing extra attention </li><li>Facility Based Group (FBG) - for complex or stable clients desiring peer support </li></ul><p>Calculations and Data Sharing: </p><ul><li>Tracking patient appointments, adherence, and viral load testing. </li><li>Data synchronization between EMR, mobile app, and At Access system. </li></ul> |
| <img src="/files/iqqm8JkKUFqNzNnKmG7i" alt="" data-size="line"> People                        | Health workers, data personnel, and pharmacy staff are trained to use the EMR and mobile applications.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             |
| <img src="/files/LlIOE3Kb7FWAuwFgE8QV" alt="" data-size="line"> Implementation Considerations | Adjustments to the mobile app and EMR to suit local guidelines and patient needs.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  |
| <img src="/files/jamtpgsEuuE7Fhh3MXm6" alt="" data-size="line"> Governance Considerations     | Ensuring secure data transfer and storage, particularly with the integration of multiple systems.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  |
| <p></p><p><img src="/files/zN1ckqGo5OYOtuQOEIhu" alt="" data-size="line"> Challenges</p>      | Managing data synchronization, ensuring data security, and adapting to new guidelines.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             |
| <img src="/files/slyEGqPEftoVoybefxJk" alt="" data-size="line"> Successes                     | Facilities routinely seeing 1000 patients per day were reduced to 300-600 patients per day.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |
| <img src="/files/aMXTfKjuYzL7BvChEDQq" alt="" data-size="line"> Impact                        | Significant reduction in facility congestion, improved patient management, and better adherence to care protocols.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 |
| <img src="/files/UyPGcD0AfVn725l4rzhx" alt="" data-size="line"> Resources                     | <ul><li><a href="https://wiki.ohie.org/x/M4F4Bw">Notes page</a> </li><li><a href="https://dsduganda.com/">DSD Uganda website</a> </li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://guides.ohie.org/duc/hiv-treatment-continuity-technology-intervention-framework-tif/outside-the-visit/congestion-redistribution/differentiated-service-delivery-models-support-in-ugandaemr.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.